How To Increase ArcSight ESM Command Center GUI Timeout

In the appliance versions of most ArcSight products, there is the ability to set the user session timeout period. Typically this defaults to somewhere between five (5) and 15 minutes – good for a default but incredibly annoying for any real user.  In ArcSight Enterprise Security Manager (ESM), there is no such GUI configuration that allows modification of the user session timeout – so this is what has worked for me:

Set ArcSight Command Center (ACC) timeout greater than 900 seconds (15 minutes) – set to 28800 seconds (8 hours)
vi /opt/arcsight/manager/config/server.properties
service.session.timeout=28800
/sbin/service arcsight_services stop all
/sbin/service arcsight_services start all

Default is 600 seconds = 5 minutes.

In 6.5, 6.5.1 and 6.8 you also need to add the following for the Logger interface in ESM:

vi /opt/arcsight/logger/userdata/logger/user/logger/logger.properties
server.search.timeout=28800
/sbin/service arcsight_services stop all
/sbin/service arcsight_services start all

Default is 600 seconds = 5 minutes.

Yes, eight (8) hours may seem like a long time, so chose what is appropriate for your site.  :)